Privacy policy

New Search

Chadwicks Estate Agents is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you engage with us, whether via our website, in person, or through other communication channels.

1. Who We Are

For the purposes of the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, the data controller is:

Chadwicks Estate Agents

2. What Personal Data We Collect

We may collect and process the following information:

a) Information you provide directly:

Name, email address, telephone number, and postal address
Information provided when filling out website forms or contacting us via phone, email, or in person
Details about properties you are interested in, rent/sale preferences, and financial information relevant to letting/sales transactions

b) Information we collect automatically:

IP address, browser type/version, and operating system
Details about your visits to our website (e.g. pages viewed, time spent)
Cookies and similar technologies (see our Cookie Policy for more details)

c) Information from third parties:

Credit reference agencies, referencing providers, or publicly available sources (as part of tenant/landlord checks)
Social media if you interact with us through those platforms

3. How We Use Your Data

We process your data lawfully, fairly, and transparently for purposes including:

Fulfilling contractual obligations related to property letting, renting, selling, or buying
Conducting referencing checks and fulfilling legal compliance (e.g. Right to Rent checks)
Managing property viewings, tenancy agreements, and ongoing property management
Responding to enquiries and providing customer support
Sending you information about services relevant to your interests (you can opt out at any time)
Improving our website and services through analytics
Preventing fraud and ensuring compliance with legal obligations

We only process your data where there is a legal basis to do so, such as consent, contract performance, legal obligation, or legitimate interest.

4. Marketing Communications

With your consent or where permitted by law, we may use your personal data to send you relevant updates, offers, or information. You can opt out at any time by clicking ‘unsubscribe’ in our emails or contacting us directly.

5. Sharing Your Data

We may share your personal data with:

Our group companies (as defined by the UK Companies Act 2006)
Referencing agencies, solicitors, contractors, and property maintenance providers
IT and marketing service providers (acting as processors on our behalf)
Government bodies or law enforcement where legally required

In the event of a business sale or reorganisation, your data may be transferred to the new owners, under the same privacy safeguards.

6. International Transfers

Some of our service providers or partners may store or process your data outside the UK/EEA. In such cases, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to maintain an equivalent level of data protection.

7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

However, please note that transmission over the internet is never completely secure. Any transmission is at your own risk.

8. How Long We Keep Your Data

We will only retain your data for as long as necessary for the purposes outlined in this policy and to comply with legal and regulatory requirements. For example:

Viewing enquiries: up to 12 months
Tenant/landlord data: up to 6 years after end of relationship (to comply with accounting and legal obligations)

9. Your Rights

You have the following rights under UK data protection law:

Access to your personal data
Rectification of inaccurate data
Erasure (“right to be forgotten”)
Restriction of processing
Data portability
Object to processing, including direct marketing
Withdraw consent at any time

To exercise your rights, contact us at [insert email or postal address].

We may need to verify your identity before fulfilling your request. Some requests may be subject to legal exemptions.

10. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date and, where appropriate, notify you via email or website notices.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact: